What Is Customer Service Automation? +Pros, Cons, & Best Practices
What is Automated Customer Service? A Quick Guide HelpCrunch – a full-house customer communications platform – has released a chatbot feature. Now, you can use pre-made templates or create your own, teach the system to answer clients’ requests, assign or reassign chats, and do so much more. So let’s unscramble the issue, see what its…